Ms. Confoey leads a team of more than 850 employees and oversees all aspects of the revenue cycle across UMass Memorial Health. Under her direction, the organization has achieved “Epic Gold Stars Level 10” for four consecutive years, thanks in part to patient-centered digital innovations like mobile payments, price estimates and self-service scheduling tools. She played a pivotal role in navigating the Change Healthcare cyberattack by launching a new clearinghouse platform in under four weeks, a task that typically takes a year, ensuring continuity of cash flow. She also championed the implementation of “Smarter DX”, an AI platform that scans 100% of inpatient charts to identify missed documentation opportunities, significantly improving coding accuracy and reimbursement. During the Covid-19 pandemic, she transitioned the entire revenue cycle workforce to remote status in just one week while enhancing productivity.
