Mr. Delgado leads Boston Medical Center’s Epic education and training optimization efforts, managing onboarding, performance improvement and quality assurance programs across all revenue cycle departments. He has spearheaded the point of service collections program, embedding workflow coaching into onboarding. His regional educational laboratories and sexual orientation and gender identity training initiatives have reinforced the organization’s health equity mission and supported compliance with the MassHealth health equity incentive waiver. Mr. Delgado is currently leading the training integration for newly acquired hospitals, and has restructured his team to focus on technical training and process improvement. He introduced innovations such as AI voiceovers and ServiceNow-based tracking, improving the scale and effectiveness of education delivery. Mr. Delgado’s work has earned departmental and individual recognition, including the system’s “Be Exceptional” award.
