Mr. Ryan has led Press Ganey for 14 years, guiding the firm’s evolution from a patient experience pioneer into an enterprise and industrywide leader at the intersection of healthcare and technology. In 2025, he guided the acquisitions of both InMoment and Hyperlift to expand Press Ganey’s ability to capture and analyze a growing range of human experience data. He also steered the company’s $6.75 billion intended acquisition by Silver Lake to combine forces with Qualtrics, one of the largest non-pharmaceutical healthcare transactions announced in 2025, uniting Press Ganey’s network of 41,000 healthcare providers across 30 countries with Qualtrics’ platform serving nearly 20,000 organizations worldwide. Mr. Ryan also committed $500 million over five years to generative AI capabilities in 2024, materializing in 2025 with the launch of expanded AI capabilities in partnership with Microsoft and built on the industry’s largest integrated dataset of 5.5 billion patient encounters and 2.2 million employee voices. These capabilities are delivering measurable impact, including AI-powered predictive rounding that doubled hospitals’ ability to identify at-risk patients and nursing intelligence tools that reduce time spent reviewing patient experience data by 50%. Mr. Ryan serves as chairman of the board of both Hallmark Health Care Solutions and Compassus, and has previously served on various other boards.
