Dr. Megerian leads University Hospitals, a comprehensive health system with annual revenues of $7 billion, more than 32,000 caregivers, 21 hospitals, more than 50 health centers and outpatient facilities, and over 200 physician offices. His leadership has established the system as a national model for academic distinction, operational excellence, and a culture grounded in empathy and human connection. A defining hallmark of his tenure is the “Five-Star Customer Experience” initiative, which has transformed patient experience by shifting from a hospital mindset to a hospitality mindset, treating every interaction as an opportunity to provide warm, personalized service. Under his direction, the system has advanced to among the nation’s most highly funded research institutions, with $237 million in research support and more than 3,500 clinical trials and studies underway, contributing to its ranking by Brand Finance as the No. 7 academic medical center in the nation. Dr. Megerian has also helped deliver measurable value-based care results, reducing systemwide length of stay by 3%, lowering Medicare patient costs by over $43.6 million, and generating a cumulative $216 million in savings for CMS since joining the Medicare Shared Savings Program in 2012. His focus on organizational culture has driven the system’s engagement index to 84% in 2025 and earned it a place among Forbes‘ top 25 “Dream Employers.” A professor at Case Western Reserve University School of Medicine and adjunct professor at Northeast Ohio Medical University, Dr. Megerian serves on the boards of the Ohio Hospital Association, the Greater Cleveland Partnership and the Ohio Business Roundtable. He was also one of four health system CEOs invited to a Health and Human Services roundtable to advance strategies to reduce administrative burden and foster innovation.
