A 24-bed critical access facility in rural New Mexico, Roosevelt General Hospital has established itself as a model of innovation and financial resilience. By implementing Meditech as a service, a cloud-based EHR model, the hospital eliminated the need for costly on-site infrastructure, supported remote work, and significantly boosted staff retention and efficiency. Since 2021, the hospital has increased collections by 43%, streamlined revenue cycle operations and now processes 95% of payments electronically, dramatically reducing manual work and accounts receivable days. Leadership uses real-time data analytics and community health needs assessments to guide strategic investments in their operating room and clinics, ensuring alignment with evolving community needs. The hospital’s leadership team also engaged directly with the state governor to advocate for rural healthcare reform.
