The Richland Hospital and Clinics is an independent 25-bed critical access hospital and integrated multispecialty group practice that operates across three locations, providing primary and specialty care and most recently earning a CMS 5-star patient experience rating in 2024. The hospital’s transitional care management program reduces readmission rates by identifying high-risk patients before discharge, scheduling follow-up appointments and maintaining close contact afterward to support chronic care management and health literacy. A unified EHR enables clinicians across all care settings to view a patient’s complete history, improving safety and eliminating gaps in care transitions. Through a partnership with the University of Wisconsin School of Medicine and Public Health as part of the “Orion Initiative,” the hospital is addressing rural health disparities, including expanding access to rheumatology through the specialty training at rural sites-rheumatology program. The hospital also partners with Southwest Technical College on a “Need for Nursing” scholarship program and with Moraine Park Technical College to provide ultrasound students with hands-on clinical training, building a pipeline of future providers. In December 2024, the hospital opened a new on-site community pharmacy for immediate prescription filling, and in January 2025 began a multimillion-dollar facility renovation to meet 21st-century care standards.
