Since becoming CEO in 2017, Ms. Richardson has driven transformation and sustained improvements in quality and safety of care, patient experience, employee experience, community perception and financial stewardship at Memorial Hospital of Sweetwater County. The hospital is a standalone, critical access hospital in rural Southwest Wyoming. Ms. Richardson has created a person-centered care culture that has driven the improvements with compassion, kindness and excellence in patient care. The hospital has improved their CMS star rating to 4 stars and continues to strive for more. In 2024, Newsweek cited the hospital as one of the top five hospitals in Wyoming, based on quality scores, patient experience scores, health equity and competitive wages. When Ms. Richardson took the helm in 2017, the hospital was facing a $7 million dollar loss. As of the end of fiscal year 2025, it is expecting a $9 million dollar gain. Ms. Richardson serves as the chairman of the Wyoming Hospital Association board and has been a Wyoming Hospital Association board member for many years. She was also the American Hospital Association regional policy board delegate for region 8 from 2020 to 2024.
