Mr. Smith oversees all digital and technology functions at Intermountain Health, leading a team whose work supports simpler, more coordinated care for hundreds of thousands of patients and more than 68,000 caregivers across multiple states. Among his most significant accomplishments was leading one of the largest single-day EHR transitions in the country, successfully unifying eight separate legacy EHR systems onto a single Epic platform that went live on schedule across 33 hospitals and more than 400 clinics, supported by around-the-clock command centers, at-the-elbow assistance and a dedicated Epic coaching hotline. Mr. Smith also oversaw the development of an AI-powered triage agent that transformed IT ticket handling during the Epic transition. The agent was built in six weeks, scaled across all incident tickets within three months, and processed more than 100,000 incidents while automatically routing over 52% of command center tickets, ultimately saving at least three minutes per ticket and freeing more than 14,000 hours of staff capacity. He expanded online scheduling across additional specialties, driving a 55% increase and nearly 55,000 appointments in a single month, and launched a unified patient app that saw approximately 600,000 activations within 60 days in two regions. Mr. Smith also championed caregiver-focused digital improvements, including the deployment of approximately 7,000 iPhones for “Epic Rover” and nursing documentation tools that saved 7.9 million clicks and approximately 2,600 nursing hours in a single month. Mr. Smith is a member of the College of Healthcare Information Management Executives and Healthcare Information and Management Systems Society communities, as well as a board member of DirectTrust.
