Mr. Goodwin serves as CIO for Universal Health Services, where he oversees information systems operations for the organization’s acute care and behavioral health divisions, as well as the corporate office. A senior healthcare IT executive, he is recognized for aligning technology, analytics and digital capabilities with enterprise strategy, all while delivering value through large-scale implementation and optimization initiatives. His priorities include advancing analytics platforms, modernizing revenue cycle solutions, expanding digital and mobile assets for consumers and physicians, and driving continuous EHR optimization. Under his leadership, UHS has successfully embedded AI into both clinical and administrative workflows, producing measurable results that extend well beyond experimentation. Mr. Goodwin emphasizes practical AI deployment built on strong foundations, featuring effective prompt engineering, tailored models, integrated data access and seamless workflow integration. One notable example includes an AI-enabled appeals process that helps clinical staff rapidly analyze potential payment denials, summarize patient histories, ensure payer compliance and generate high-quality appeal letters, significantly improving efficiency.
