Ms. Pollack brought decades of experience to her role at UCLA Health Sciences, where she helmed a 1,000-member IT team across academic and clinical institutions. In 2024, she oversaw a pioneering randomized controlled trial of AI scribe technologies, which led to a 7% drop in physician burnout and restored valuable physician-patient face time. Her work supported a deeply human-centered technology vision, balancing cutting-edge innovation with compassionate care delivery. With a background in clinical informatics, Ms. Pollack led UCLA Health’s EHR implementation, which was the largest of its kind in 2013, and was the system’s first CNIO. She also drove interdisciplinary collaboration between research, IT and clinical teams. Her leadership supported UCLA Health’s status as the No. 1 hospital in California, as well as its accolades from Vizient, Forbes and Newsweek for excellence, equity and workplace culture. Ms. Pollack retired from her role in June of 2025.
