Ms. Romence serves as chief people officer at Chapters Health System, where she oversees all aspects of people operations to support more than 3,800 employees across 30 states. A former nurse, she brings a people-first, empathetic perspective to her role, ensuring workforce strategy directly supports compassionate patient care. She redesigned and centralized human resources functions, launched AI-enhanced recruiting tools, and streamlined onboarding to improve retention and employee engagement. Under her leadership, systemwide turnover has decreased, including significant reductions in nursing and certified nursing assistant attrition. Ms. Romence also advanced systemwide DEI by certifying all people operations staff in inclusive practices and expanding career development pathways. Her leadership has helped shape a resilient, purpose-driven culture that balances organizational growth with employee wellbeing.
