Ms. Jackson leads Baystate Health’s people strategy, overseeing leadership development, recruitment and retention, employee engagement, workforce wellness and labor strategy to support the integrated system’s mission and strategic priorities. She partners with executive and operational leaders to build talent pipelines, strengthen leadership capability and design programs that support caregivers throughout their careers while fostering inclusion, accountability and continuous improvement. A core focus of her work is modernizing workforce decision-making through predictive analytics to anticipate staffing needs, identify retention risk early and align talent to critical roles. In 2026, the system reinvested $8.9 million in employee benefits to shield team members from rising costs, reinforcing workforce stability and positioning the system as an employer of choice in western Massachusetts. Prior to joining Baystate Health, Ms. Jackson led HR strategy at scale as vice president of human resources at UPMC in Pittsburgh, overseeing workforce strategy for nine hospitals across Pennsylvania and New York.
