Ms. Heeter leads all aspects of human resources for the University of Pennsylvania Health System, the clinical enterprise of Penn Medicine, encompassing more than 50,000 employees and seven acute-care hospitals plus hundreds of outpatient sites. Her scope includes strategic workforce planning, talent acquisition, compensation and benefits, employee and labor relations, learning and leadership development, change management, human resources operations and data-driven decision-making in a highly regulated academic medical environment. She has led the development of a systemwide HR strategic roadmap to strengthen consistency and align workforce practices with long-term clinical and operational priorities across hospitals and business units. Her engagement-first leadership approach has driven exceptional participation in enterprise assessment work, including a 99% completion rate among invited leaders and staff in a recent HR assessment. Ms. Heeter has also advanced efforts to harmonize pay practices and retirement programs across the system, improving transparency, internal equity and scalability while strengthening the system’s ability to compete for talent. She initiated a broader HR transformation focused on governance, service delivery, technology and decision-making to build a more agile and responsive HR organization. A fellow of the American College of Healthcare Executives, Ms. Heeter brings prior enterprise HR transformation experience from Dallas-based Baylor Scott & White Health and other large health systems.
