Dr. Hancock leads strategy and operations for more than 80,000 Cleveland Clinic caregivers globally and, since 2020, has overseen enterprise human resources, including workforce strategy, talent acquisition, total rewards, learning and development and nursing administration. In 2025, she assumed the additional role of chief administrative officer, aligning administrative and operational services, including corporate communications and public relations, across Cleveland Clinic’s global locations. She established one of the first strategic workforce planning teams in healthcare to anticipate talent needs and address shortages proactively, and expanded workforce development through apprenticeships and student career pathways. During a period of national labor volatility, Dr. Hancock helped stabilize workforce performance, reducing open positions by 50% over two years and driving turnover and vacancy rates well below industry benchmarks. She also led the creation of the system’s Center for Workplace Violence Prevention and Caregiver Well-Being in 2025. Additionally, she has advanced development and recognition practices, contributing to 78% of caregivers reporting opportunities to learn and grow. Dr. Hancock has reinforced community impact through Cleveland Clinic’s community service time off program, generating nearly 30,000 volunteer hours since 2022, while also helping implement a simplified operating model designed to support future growth worldwide.
