Dr. Hancock is Cleveland Clinic’s inaugural chief caregiver officer. She also serves as the Rich Family Chief Caregiver Chair. She is responsible for shaping the system’s culture, guiding strategy and leading caregiver engagement for more than 81,000 caregivers. This entails oversight of day-to-day human resources and nursing operations. She provides leadership in employee relations, talent recruitment and retention, compensation, training and development, performance management and more. Before her promotion to her current position, Dr. Hancock spent nine years as both executive chief nursing officer for Cleveland Clinic and CNO for the main campus.
