Ms. Iannelli leads UMass Memorial Health’s Center for Innovation and Transformational Change, managing a systemwide portfolio of nearly 100 projects spanning enterprise analytics, strategic program management and process engineering. She launched the “innovation station” virtual platform that enabled caregivers to implement more than 185,000 ideas with over 95% participation, embedding frontline insights into operating practices. In response to emergency department congestion, Ms. Iannelli’s team created a rapid flow unit that cut discharged-patient length of stay by 249 minutes and reduced “left without being seen” by 4.7%. She also oversaw project management for the $220 million, 72-bed North Pavilion, which eased emergency department strain, expanded capacity for medically complex patients and increased emergency department admissions by five per day year-over-year. Under her leadership, transfer acceptances reached record highs and declines due to capacity fell from 30.7% to 17.9%. She further advanced the system’s data maturity from level zero to level five in two years and is sustaining performance through governance, clinical dashboards and predictive modeling.
