Dr. Merchant leads enterprise transformation at Penn Medicine, driving innovation that integrates culture, technology and care redesign to improve outcomes and advance organizational excellence. A tenured professor of emergency medicine at the Perelman School of Medicine with secondary appointments across anesthesia, internal medicine and health policy, she oversees initiatives that extend care beyond hospital settings, enhance workforce wellbeing, and leverage automation and data science to support clinicians and patients alike. She focuses on embedding healthcare delivery science into operations and fostering a culture of inclusive excellence across Penn Medicine’s $11.9 billion enterprise and 49,000-member workforce. A member of the National Academy of Medicine and an Aspen health innovators fellow, Dr. Merchant has been recognized by the Robert Wood Johnson Foundation as one of 10 individuals most likely to shape the future of health and healthcare in the U.S. With more than 200 peer-reviewed publications in The New England Journal of Medicine, Journal of the American Medical Association and Health Affairs, and features in The New York Times and The Economist, she is a nationally recognized leader transforming how academic medicine delivers equitable, efficient and human-centered care.
