Ms. Hancock served Sentara Health as chief administrative officer before assuming the role of chief transformation officer in 2023. In this position, she creates a seamless consumer experience by aligning Sentara’s care delivery with health plan services. Under her leadership, the transformation office has launched more than 1,300 initiatives, including efforts to develop new care delivery models and simplify patient financial experiences, which have had a gross impact of $946 million. She is responsible for the consolidation of the system’s enterprise project management office and creation of the enterprise portfolio management office to support transformation work. Within Sentara Health’s 12 hospitals and 1 million health plan members, Ms. Hancock plays a key role in fostering collaboration among leaders, promoting transparency and accountability, and reducing administrative burdens by investing in foundational capacities to serve consumers.
