Ms. Dickens sets and executes enterprise digital strategy for an $8 billion academic healthcare system, ensuring technology investments advance clinical excellence, operational efficiency and long-term sustainability. She led a transformational redesign of the IT operating model, consolidating more than 900 professionals into a unified shared-services organization that strengthened governance, improved accountability and created a scalable foundation for sustained innovation. Ms. Dickens is currently leading a complex enterprisewide transformation encompassing concurrent Epic-to-Epic, Meditech-to-Epic and Community Connect implementations, advancing interoperability and standardizing workflows across the regional care network alongside a modern healthcare enterprise resource planning implementation. She established enterprise AI governance and led large-scale deployment of advanced technologies, including systemwide implementation of ambient listening and the Epic AI platform, reducing documentation burden and positioning the organization at the forefront of responsible AI adoption. Her cloud-first strategy further modernized the organization’s digital foundation through migration of the Epic production environment to Microsoft Azure and transformation of the enterprise data platform to Azure Databricks.
