Ms. Junis oversees the strategic and operational structure of digital experience, digital care and on demand services at OSF OnCall. She rapidly deployed the five-year strategy for OSF OnCall in just five weeks in response to Covid-19, establishing a pandemic digital response hub. Under her leadership, OSF OnCall provides digital care to more than 500,000 patients annually, offering condition-specific support with 24/7 care team access. The chronic condition remote monitoring program has improved patient outcomes, lowering blood pressure and blood glucose levels. The OSF OnCall Digital Hospital, a hospital-at-home program, sees hospital readmission rates that are 5.3% lower than those without follow-up care. Ms. Junis also led the implementation of virtual nursing, improving inpatient discharge at OSF HealthCare Saint Francis Medical Center, where the percentage of patients experiencing extended discharge times dropped from nearly 50% to 33%. She spearheaded a $64 million state initiative with Federally Qualified Health Centers to improve Medicaid patient care, with programs like pregnancy and postpartum care that offer 24/7 support. Her team standardized patient scheduling and nurse triage through the OSF OnCall Contact Center, which handled 2.7 million calls in fiscal year 2024.
