Ms. Griffin spearheads patient access programs and works to revamp the health system’s strategy to better facilitate patient care. As an Epic expert with more than 20 years of experience, Ms. Griffin was instrumental in University Hospitals’ recent transition to the Epic EHR platform in 2023. Additionally, she created a new enterprise department called care connections access, which focuses on servicing the community by matching each unique patient need with all available care and services offered across the system. Ms. Griffin’s work directly improved scheduling access systemwide, realizing a $1 million impact within 13 weeks. She also championed the establishment of the access council committee, a multidisciplinary approach to driving efficacious change across the access continuum. Through these efforts, Ms. Griffin was able to raise overall patient satisfaction by 10% in 2022.
