Dr. Richard serves as chief operating officer for City of Hope, where she drives connectivity, alignment and operational innovation across the system. A nationally recognized leader in healthcare operations and nursing, she is known for advancing strategies that improve quality, patient safety, care delivery and workforce engagement. Prior to joining City of Hope, Dr. Richard held influential roles on The Joint Commission’s nurse executive advisory council and Vizient’s advisory board for CNOs. She has also contributed to national policy discussions, including participation in the White House summit on sustainability in healthcare and the federal cancer moonshot initiative.
