Ms. Miao leads core service evolution for Texas Health’s 29 hospitals and 450-plus primary care providers. She is also a leader in many of the organization innovation initiatives, including facility and operations planning, physician integration and community engagement. Ms. Miao’s career within Texas Health has spanned 23 years, including time as system integration officer and chief experience officer. As the system’s first chief experience officer, Ms. Miao led efforts to utilize consumer insights in the development of technology-enabled products and services, branding, and strategic and operational projects.
