Mr. Walsh drives key programs and clinical growth to improve patient access at Geisinger. He has led initiatives to streamline point of care scheduling, implement self-scheduling, optimize electronic health records and restructure the patient contact center. This work has helped increase ambulatory visits 8% over pre-COVID volumes. Through these efforts, Geisinger’s ease of contact scores improved and patients saw a 16% reduction in wait times. Mr. Walsh also developed and oversees a comprehensive master facility plan leading to major expansions, including a partnership with Franklin, Tenn.-based Acadia Healthcare to build two 96-bed inpatient behavioral health facilities and a major expansion and modernization of Geisinger Wyoming Valley Medical Center in Wilkes-Barre, Pa..
