Dr. Merlino became the first chief transformation officer of Cleveland Clinic in December 2019. In his role at Cleveland Clinic, he oversees the offices of patient experience, enterprise quality and safety and continuous improvement. Before joining the organization, he was chief transformation officer at Press Ganey, where he spearheaded a new organizational strategy to widen the definition of patient experience to include safe, high-quality and patient-centered care built on an engaged and aligned healthcare culture.
