at University Hospitals (Cleveland). Bringing more than 20 years of experience in healthcare operations, Ms. Hereford assumed the role of system chief nurse executive for University Hospitals in April 2021. Upon joining UH, she and the caregiver team designed a new care model that fully utilizes the team’s training, licensing and experience. Ms. Hereford expanded the system’s Helping Hands program, which served as a short-term solution to the staffing shortage during the pandemic. In 2022, Ms. Hereford introduced the UH Distinguished Nurse Award and in 2023, the UH Future Nurse Academy. She also heads the nursing leadership roundtable, an advisory group that provides strategic guidance and fosters both philanthropic support and community engagement.
