Ms. Kitchell is responsible for the provision and quality of all nursing services, including the implementation of strategic care delivery models, management of productivity targets and promotion of evidence-based practice. She led her team through the COVID-19 crisis and propelled them to achieve organizational priorities by decreasing total nursing turnover by 47 percent over 12 months, pioneering innovative care models to elevate nursing practice and decrease patient length of stay, and partnering with the community to retain and build the nursing workforce while achieving productivity targets. Additionally, she developed a new entry-level nursing support position and associated clinical ladder to help close the hospital’s certified nursing assistant vacancy rate by 50 percent in 2023.
