Dr. Ward is responsible for more than 4,000 nurses throughout the TCH system. She focuses on the delivery of high-quality clinical care, customer service through collaboration and competency-based education. She also works closely with other executives to ensure a safe, quality environment for staffers, patients and families. She develops, directs and allocates financial assets to ensure patient needs are met. She also plays a role in ensuring the organization’s future success with effective development and collaboration. Immediately after being promoted to the role of CNO, she prioritized connecting with her frontline staffers. She established monthly meetings with nurses to hear how things are going in the field. She has also been an advocate for the implementation of culture rounds.
