Women Less Likely to Be Satisfied With Health Services Than Men

Female patients are less likely to report satisfaction with healthcare services than male patients, according to research published in Health Services Research.

Researchers assessed HCAHPS survey outcomes completed by 1,971,632 patients from July 2007 to June 2008. Ten dimensions from the patient experience surveyed were quantified to determine experiential differences between males and females.


They found women were generally less positive about their healthcare experiences than men, particularly in regards to communication with providers, discharge information and cleanliness. Researchers also found the gender gap widened among older patients, patients with worse self-reported health and patients in for-profit hospitals.

The researchers concluded interventions that focus on enhancing surgical and medical experiences for women may boost patient satisfaction scores.

Related Articles on Patient Satisfaction:

Maine to Administer Statewide Survey of Patients' Experience

Top 20 Metro Areas With Most Satisfied Hospital ED Patients

Quality Improvement Efforts May Initially Hamper Patients' Experience

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