Researchers assessed HCAHPS survey outcomes completed by 1,971,632 patients from July 2007 to June 2008. Ten dimensions from the patient experience surveyed were quantified to determine experiential differences between males and females.
They found women were generally less positive about their healthcare experiences than men, particularly in regards to communication with providers, discharge information and cleanliness. Researchers also found the gender gap widened among older patients, patients with worse self-reported health and patients in for-profit hospitals.
The researchers concluded interventions that focus on enhancing surgical and medical experiences for women may boost patient satisfaction scores.
Related Articles on Patient Satisfaction:
Maine to Administer Statewide Survey of Patients’ Experience
Top 20 Metro Areas With Most Satisfied Hospital ED Patients
Quality Improvement Efforts May Initially Hamper Patients’ Experience
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
