Study: Satisfaction an Independent Predictor of Survival

Patient ratings of clinical quality were correlated with their survival rates, according to a study of colorectal cancer patients published in the Journal of Healthcare Quality.

Researchers administered a questionnaire to 700 patients who had undergone treatment for colorectal cancer at Cancer Treatment Centers of America hospitals. Patients were asked to rate their clinical experience and then were asked "considering everything, how satisfied are you with your overall experience with the institution?"

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Patients who were "completely satisfied" survived an average of 23.1 months after discharge, while patients who were "not completely satisfied" survived 18.8 months after discharge. The average survival time for the patient cohort was 20.9 months, according to a news release.

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