How this medical receptionist secured emergency care for a patient 200 miles away

When 75-year-old Elaine Cox fainted in her Lexington, Neb.-based home due to dehydration, an unlikely figure came to her aid — a medical receptionist who was stationed nearly r 200 miles away, according to Live Well Nebraska.

Molly Jelinek, a medical receptionist at Truhlsen Eye Institute in Omaha, was on the phone with  Ms. Cox, when she heard a loud clatter, a door slam and a dog barking 10 minutes into the call, and Ms. Cox stopped responding. Ms. Jelinek called the local police department and stayed on the line.

"I honestly thought there was an intruder in her apartment," Ms. Jelinek told Live Well Nebraska.

Ms. Cox woke up on the floor, not knowing what happened. The phone was still by her face, repeating her name. It was Ms. Jelinek, who told her the police were on their way. She stayed on the phone until they arrived.

"If it wasn't for her, I probably wouldn't have had the help I did," Ms. Cox told Live Well Nebraska. "I'm very grateful for her. She could have hung up, but she realized there was something wrong, and she took charge of it."

More articles on clinical leadership and infectin control: 

Half of patients say medical treatments 'create as many problems as they solve'
5 recent multistate outbreaks
Palmero Healthcare® contest bringing smiles to practices and patients everywhere

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Whitepapers

Featured Webinars