The study looked at 576 responses from surveyed patients — 414 women and 162 men between the ages of 23 and 88. Regular note readers reported positive experiences that enhanced their perception of care quality. A commonly reported benefit was the improved understanding of health information.
However, nearly all respondents reported occasional errors in the notes, and some wanted some note restrictions that would allow physicians to deliver bad news face to face.
The study was a part of a national initiative to make the transparency of electronic medical records the standard of care.
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Five ways to improve patient satisfaction surveys
Patients and providers don’t see eye-to-eye on patient experience: 6 survey findings
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