Employee engagement crucial for patient-centered care, says Press Ganey

Employee alignment and engagement is crucial for health systems seeking to build an organizational structure that supports patient-centered care, according to Press Ganey's 2019 Strategic Insights report, titled "Accelerating Transformation: Translating Strategy Into Action."

For the report, Press Ganey researchers reviewed workforce engagement data, Leapfrog Hospital Safety Grades and HCAHPS performance data for 253 healthcare facilities nationwide. They found hospitals with high workforce engagement performed better on safety grades and HCAHPS ratings.

The report outlines strategies hospitals can use to create an organizational structure that encourages employee engagement to drive safety, quality and patient experience.

Press Ganey cited three main steps to achieve this structure:

  • Align under one enterprisewide transformational vision
  • Build a change-ready culture by engaging the workforce and empowering leaders
  • Adopt an integrated data and management strategy

"There is no shortcut or 'easy button' on the journey to delivering patient-centered care," Patrick Ryan, Press Ganey's executive chairman, said in a press release. "For healthcare transformation to occur, leaders must gain a deep understanding of patients' and caregivers' needs and establish an integrated strategy to meet those needs reliably every day. An aligned culture working toward a shared vision is the single most important aspect to achieving transformation."

To download the full report, click here.

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