CMS to Develop Survey on Patient Experience in the ED

The Centers for Medicare and Medicaid Services is seeking input on the development of a survey of patient experience in the emergency department, according to a CMS request for information (pdf).

CMS is designing a survey to measure patients' experiences in the ED as part of HHS' National Quality Strategy developed under the Patient Protection and Affordable Care Act. CMS plans to submit the survey to the Agency for Healthcare Research and Quality for recognition as a Consumer Assessment of Healthcare Providers and Systems survey.

The primary focus is a survey for consumers and patients aged 18 and older, but CMS is also interested in a survey for pediatric patients, according to the request. CMS seeks suggestions for topic areas, such as "communication with providers" and "waiting time" and publicly available instruments for measuring patient experiences with emergency care. CMS is looking for instruments that have the following two elements:

1.    The source of information is from consumers and patients who directly received care at an ED or caregivers who were directly involved in the care (e.g., parents of young children).

2.    Patients or caregivers identified the information as important to them in evaluating ED care (e.g., wait time and medical staff and physician communication).

Instruments that have been tested, have a high degree of reliability and validity and have been used widely are preferred, according to the request.

Comments are due Feb. 1, 2013.

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