The website launched last year after a study in BMJ Quality & Safety found tweets could be a useful alternative to HCAHPS scores when it comes to monitoring patient experience. It analyses tweets about patient experience and determines if the sentiment was positive or negative.
CrowdClinical.com originally released a list of 10 hospitals that had “the most positive patient experience tweets sent to them” in October 2015, using data from February through October. It has now released an updated list, including tweets from February 2015 to April 2016. The list is restricted to hospitals that had more than 20 tweets to analyze.
The following hospitals receive the most positive patient experience tweets from Twitter users.
1. Children’s Hospital Colorado (Aurora)
2. Spartanburg (S.C.) Regional Healthcare System
3. Primary Children’s Hospital (Salt Lake City)
4. Arkansas Children’s Hospital (Little Rock)
5. Children’s Hospitals and Clinics of Minnesota (Minneapolis and St. Paul)
6. Dana-Farber Cancer Institute (Boston)
7. Nebraska Medicine (Omaha)
8. The Ohio State University Comprehensive Cancer Center-James (Columbus)
9. Children’s Hospital of Philadelphia
10. Seattle Children’s
See the fall 2015 list here.
More articles on patient experience:
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Geisinger patient refund policy spurs at least 1 health system to consider the idea
Through the eyes of a patient—4 lessons we can learn from walking in their shoes
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