In this episode, Lisa Griffin, MBA, CCCM – Chief Consumer Officer, Consumer Experience and Patient Access at University Hospitals, discusses the hospital’s commitment to community care, groundbreaking advancements, and strategies for improving patient access and workforce engagement. Lisa shares her leadership insights and the organizational goals shaping 2025, including cultural transformation, digital innovation, and operational efficiency.
Lisa Griffin, MBA, CCCM – Chief Consumer Officer, Consumer Experience and Patient Access at University Hospitals
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