In this episode, we are joined by Dr. Félix Manuel Chinea, Senior Manager of Health Equity & Inclusion Strategy at Doximity, and Shari Buck, Co-Founder & SVP People & Ops of Doximity, to discuss the rapid adoption of virtual care, the challenges hospitals and clinics serving patients in under-resourced or historically marginalized communities often face, and more. This episode is sponsored by Doximity.
Summary
The Rapid Adoption of Virtual Care: Challenges and Solutions for Under-Resourced Communities
Introduction
In this episode, we are joined by Dr. Félix Manuel Chinea, Senior Manager of Health Equity & Inclusion Strategy at Doximity, and Shari Buck, Co-Founder & SVP People & Ops of Doximity, to discuss the rapid adoption of virtual care, the challenges hospitals and clinics serving patients in under-resourced or historically marginalized communities often face, and more.
This episode is sponsored by Doximity.
The Challenges of Reaching Under-Resourced Communities
We discussed the rapid adoption of virtual care during the pandemic and the unique challenges that hospitals and clinics serving patients from under-resourced communities have faced when trying to reach them with telemedicine. Dr. Chen highlighted two themes that have been key in this work: broadband or device accessibility and language support. He suggested increasing access to care for all patients depends heavily on product design and solution implementation. He also pointed out that audio-only features should be part of the solution, along with ensuring language accessibility.
Solutions for Increasing Access to Care in Under-Resourced Communities
Doximity Dialer is a telemedicine platform that helps clinicians build trust with patients who speak languages other than English. To ensure the product has the largest impact, Doximity offers access to free clinics for a year as part of the Dialer for Free Clinics program. The program creates an opportunity to improve access to telemedicine and also improves the product development process. In the future, it is important for digital health companies to continue improving equity and inclusion, while also innovating on the implementation of virtual care. Solutions such as Teh hubs address broadband and device accessibility issues in under-resourced communities. Ultimately, the goal is to ensure that everyone has access to healthcare services.
Conclusion and Acknowledgments
Thank you Sherry and Dr. Janaya for joining me on the podcast today. We discussed how Doximity is helping to improve access to care in underserved communities through telemedicine, and how they are working to strengthen their network of digital health products. We also discussed the importance of long-term community relationships and how they can work together to help address health inequities. Finally, we thanked the many clinicians, volunteers, and community workers who have worked hard to help those in need.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 12/07/2022 and can be listened here.
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