Franklin Owusu, Administrator - Hospital Operations, The Ohio State University Wexner Medical Center

In this episode, we are joined by Franklin Owusu, Administrator - Hospital Operations, The Ohio State University Wexner Medical Center, to discuss what his current role entails, challenges surrounding workforce shortages & financial pressures, his thoughts on tech & retail disruptors in healthcare, and more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming Annual Meeting April 3-6, 2023 here.


Exploring Challenges in Hospital Operations with Franklin Owusu

In this episode, we had the pleasure of speaking with Franklin Owusu, Administrator - Hospital Operations at The Ohio State University Wexner Medical Center, to delve into the intricacies of his role, challenges tied to workforce shortages and financial pressures in the healthcare sector, as well as his views on facing disruptions brought on by emerging tech and retail elements.

Franklin Owusu on his Hospital Operations Role

Franklin Owusu plays a crucial role in ensuring The Ohio State University Wexner Medical Center operates smoothly. As an Administrator of Hospital Operations, his job entails overseeing various departments and their team members, from Emergency Medicine to Patient Experience, to name a few. In this episode, he sheds some light on what his day-to-day responsibilities look like and how his team ensures the delivery of top-notch healthcare services.

Challenges Linked to Workforce Shortages and Financial Pressures

In addition to sharing insights into his role, Owusu talks about the challenges tied to decreasing healthcare staff numbers, and the subsequent increase of workload shared among existing employees. He also shares his thoughts on the financial pressures of increasing healthcare costs and how hospital administrators must be tactful in balancing the books while ensuring patient care doesn't suffer.

Thoughts on Tech and Retail Disruptors in Healthcare

As technology continues to make strides in the healthcare industry, Franklin Owusu shares his views on leveraging tech innovation, as well as potential challenges it may bring. He also delves into the world of retail, how it's impacting the healthcare sector and ways hospitals can learn from successful retail strategies to improve patient experience.

Join the Conversation at Our Upcoming Annual Meeting

If you'd love to be part of a community of professionals interested in exploring hospital operations and other industries, consider attending our upcoming Annual Meeting in April 2023. As one of our complimentary guest reviewers, you'll have the chance to network with peers, participate in engaging discussions, and learn from industry leaders. Apply today!

Experience the Best of New Zealand

On a different note, are you planning a trip to New Zealand? In this episode, we share our excitement for the stunning natural beauty, amazing food, and fantastic opportunities for adventure in this wonderful country. From relaxing on beautiful beaches to adrenaline-pumping exploration, New Zealand has it all!


Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to


This episode aired on 01/21/2023 and can be listened here.

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