The study, which collected responses from 3,442 U.S. plan members, measured their satisfaction with the plans — also known as Medicare Part C or Part D — by considering six factors. In order of importance, they are:
- Coverage and benefits
- Customer service
- Claims processing
- Cost
- Provider choice
- Information and communication
The study ranks Medicare Advantage plans on a 1,000 point scale.
Here are the top Medicare Advantage plans for member satisfaction, along with their scores out of 1,000, according to J.D. Power:
1. Kaiser Permanente: 841
2. Highmark: 807
3. Cigna-HealthSpring: 798
4. Humana: 796
5. UnitedHealthcare: 787
6. BlueCross Blue Shield of Michigan: 783
7. Aetna: 780
7. Health Net All Well: 780
9. Anthem: 778
10. WellCare: 742
Access the full study here.
More articles on payers:
CEO of Sentara-owned insurer to hospitals: ‘Don’t think you can duplicate’ Kaiser’s health plan
BCBS lets Mayo in on decision-making with new 5-year contract
Anthem completes acquisition of palliative care provider Aspire Health: 3 things to know
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
