Patient Experience

All patients, particularly minorities and less educated, benefit from a physician sharing the notes of outpatient visits, according to a study in the Journal of Medical Internet Research.

With health systems serving as hubs of both health and healthcare in the communities they serve, it is more important than ever to engage patients during their hospital stay and throughout their care journey.

To improve patient experience, healthcare employees must always keep patients' needs top of mind, Ghazala Q. Sharieff, MD, corporate vice president and chief experience officer at San Diego-based Scripps Health, wrote in an article for Harvard Business Review.

Most people with employer-sponsored insurance are generally happy with their health plans, but many still struggle with healthcare affordability, according to a Kaiser Family Foundation/Los Angeles Times survey.

Spending 10 minutes with a therapy dog can help reduce distress among patients who are waiting for emergency treatment, according to a study published in Patient Experience Journal.

Many healthcare providers are seeking support from dedicated rehabilitation partners.

A recent blog post by TeamHealth explores three key ways improved communications improves the overall patient experience. 

Pittsburgh-based Allegheny Health Network on April 25 launched an online rating system for patients to share feedback on their providers.

St. Petersburg, Fla.-based Johns Hopkins All Children's Hospital apologized April 22 for mistakenly inviting at least one family who lost a child to cancer to a Cancer Survivor Day, reports NBC affiliate WFLA.

Where we are today: How technology successfully engages patients