On the measure, “How do patients rate the hospital overall?” CTQ hospitals had an average score of 86 percent while the national average was 67 percent.
On the measure “Would patients recommend the hospital to family and friends?” CTQ hospitals average score was 87 percent, compared to a national average of 69 percent,
CTQ clients exceeded all 10 nationally published HCAHPS scores, according to the release.
“CTQ views these two specific measures as key loyalty indicators,” notes Paul Faraclas, CTQ’s President and CEO. “We are very pleased to see this exceedingly high level of confidence the public has with our HCAHPS clients.”
Read the release on CTQ Solutions.
