One part of the noise reduction program is the Sound Ear, a device that hangs in the hallway to keep staff aware of their noise levels. If noise reaches a certain level, a red light flashes to alert the staff. The hospital also implemented quiet hours between 10 p.m. and 5 a.m. and began handing patients relaxation kits that include an eye mask and ear plugs.
After a few months of the program, hospital officials said they already see improved patient satisfaction scores and will soon decide if they want to expand the program to other units.
More articles on patient engagement:
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