Service Management Group conducted the report on behalf of The Beryl Institute. Researchers polled more than 1,500 healthcare professionals from 34 different countries, including directors (39 percent), C-level leaders (17 percent) and providers (17 percent).
Four report findings:
1. Respondents cited staff and provider engagement (94 percent), culture and leadership (93 percent), and clinical excellence (82 percent) as the top three factors influencing patient experience.
2. Twenty-two percent of respondents said their organizations solely rely on CAHPS to guide patient experience efforts.
3. Thirty-one percent of respondents said their organizations’ patient experience efforts are well established. Fifty-five percent said these efforts are established but have room for improvement.
4. Thirty-nine percent of respondents said chief experience officers are most accountable for patient experience at their organizations. Thirty-one percent came from organizations where ownership of patient experience was not clearly defined.
To view the full report, click here.
More articles on patient engagement:
Emotional support dog creates dilemma for Texas medical group
Top 4 digital trends patients want now that you need to know
UC Davis Children’s installs webcams in NICU
