Four key actions took place at UHN:
• Define respectful OR behavior by creating a code of conduct team charter for the OR.
• Empower and hold OR leadership team members accountable for managing conflicts by providing a coaching course for managers.
• Create and follow clear guidelines for resolving conflicts and ensure consequences for repeat offenders.
• Provide education on how to build a respectful workplace, maintain communication and uphold conflict resolution.
Following the implementation of the new action plan, employee opinion surveys showed an improved perception of OR culture. In order to sustain a culture of communication and respect, UHN provides quarterly recognition awards and ongoing education focused on wellness and communication skills.
Read the article about OR culture.
Read other coverage about ORs:
– 10 Steps to Prepare for and Respond to Anesthesia Subsidy Requests
– Q&A With Greater Baltimore Medical Center’s New CEO Dr. John Chessare
