Survey: 17% of Eligible Americans Have Visited PPACA Exchanges

Of those potentially eligible for coverage under the reform law, 17 percent of Americans have visited the health insurance exchanges online, over the phone, in person or via mail, according to a survey conducted by The Commonwealth Fund.

DoctorThe survey also found 21 percent of adults who visited the marketplaces said they enrolled in a health plan. Of those who didn't enroll, 37 percent cited technical difficulties with the website, 46 percent said they were still deciding on a plan and 48 percent weren't sure they could afford coverage.

Most of those who visited the exchanges to shop for health insurance coverage had difficulties, with 70 percent of survey respondents ranking their experiences as fair or poor. Furthermore, 56 percent said it was impossible, somewhat difficult or very difficult to find a health plan with the coverage they needed. The federal exchange site,, has experienced numerous technical glitches since its launch last month, frustrating consumers. Federal officials have vowed to fix the site by the end of this month.

For more information about Americans' experiences using the exchanges, view the full survey findings here.

More Articles on Health Insurance Exchanges:
Poll: Botched Rollout Hasn't Changed Overall Opinions of PPACA
Most Exchange Enrollees Applying for Medicaid
Tavenner, Sebelius Apologize for Snafus 

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