Satisfaction With Hospitals, EDs Fell Markedly; Slight Rise for Ambulatory Care

Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer Satisfaction Index.

Hospital satisfaction fell to a six-year low, to a score of 73 out of 100, and EDs had a score of 64. But satisfaction with ambulatory care rose 1 percent, to a score of 81, and satisfaction rates rose in all other measured industries except energy.

"A combination of a greater emphasis on outpatient treatments and an increase in the number of after-hours facilities offering alternatives to ERs may help relieve some of the pressure on hospitals and reverse or at least slow the downturn in patient satisfaction," the ratings agency opined.

Read the American Consumer Satisfaction Index's release on patient satisfaction.


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