The phone attacks begin with a phone call to an organization, in which an individual says he or she represents a collection company for payday loans. The caller, who tends to have a strong accent, will then ask to speak with a current or former employee about outstanding debt.
After the caller fails to secure payment from the individual employee or organization, the perpetrator inundates the organization’s phone networks with a “continuous stream of calls for an unspecified but lengthy period of time,” according to the report. This can prevent incoming and outgoing calls at the organization.
HHS and the Department of Homeland Security are also involved in the investigation into the scheme.
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