Healthcare News Today for Hospital and Health System Leaders | Becker's Hospital Review

Patients aren't comparing you to the hospital across town

Healthcare consumers stopped benchmarking their experience against the hospital across town. They benchmark it against banking, retail, travel and entertainment, and they expect the same convenience, transparency, personalization and communication from their care. Most health systems were not built for…

Sep 21, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presenters:

Veronique Au, MD, MMM, Associate Vice President of Ambulatory Medicine, Vituity
Michael Antoniades, President, Ingalls Memorial Hospital UChicago Medicine
Shereef Elnahal, M.D., M.B.A., President, Oregon Health & Science University
Hazelin H.L. Ngan, MHA, MA, CPXP, CPHQ, LSSBB, PMP, Chief Experience Officer, NYC Health + Hospitals/Kings County
Dwight W. McBee MBA, BSN, RN, CPXP, Senior Vice President & Chief Experience Officer, RWJ Barnabas Health

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Arizona erases $1B in medical debt

Arizona has now erased more than $1 billion in medical debt through a partnership with Undue Medical Debt. To date, 670,963 Arizonans have received relief through the initiative, with more than 200,000 relief letters going out this week, according to…

Senate Democrats rally against Medicaid work requirement protocol

The Senate’s entire Democratic caucus, made up of 45 Democrats and two aligned independents, sent a letter to CMS Administrator Mehmet Oz, MD, Aug. 4, calling upon the agency to withdraw its June interim final rule regarding Medicaid work requirements. The community engagement rules…

Florida hospital names CEO

Ashley Biddy, MSN, has been appointed CEO of Doctors’ Memorial Hospital in Perry, Fla., after serving as interim CEO since earlier in 2026. Ms. Biddy joined the hospital in 2014 and was named chief nursing officer in 2021, according to…

2 operational changes from CMS' payment rule SNFs need to start today

After CMS’ 2027 payment rule, “it’s going to be business as usual” for most facilities, except for two operational changes facilities should start preparing for, Jessie McGill, BSN, RN, senior curriculum development specialist at the American Association of Post-Acute Care…

45 change topics, $175M: Inside Children's Minnesota's Epic transition

Minneapolis-based Children’s Minnesota is preparing for an Oct. 3 Epic go-live, but the decision behind the implementation was more than a decade in the making. The health system ran Oracle Health in its hospitals and eClinicalWorks in affiliated ambulatory clinics…

Most health systems lack dedicated AI testing platforms: Report

More than 90% of health systems have deployed third-party AI solutions, but only 44% have a dedicated platform for testing those tools before rollout, according to a new report from the Center for Connected Medicine at UPMC and KLAS Research.…

Ardent Health's revenue cycle playbook: 5 notes

Brentwood, Tenn.-based Ardent Health expects a single payer contract renewal to add between $5 million and $10 million to its 2026 adjusted EBITDA, as the for-profit system takes a more data- and market-driven approach to revenue cycle and payer contracting. …

WellSpan CIO: AWS migration will speed Epic upgrades

York, Pa.-based WellSpan Health expects its quarterly Epic upgrades to become faster and less resource-intensive as a result of the health system’s newly completed migration to Amazon Web Services. “Our future Epic upgrades, which we go through every quarter, will…

27 states reporting C. auris clinical cases in 2026

The CDC is tracking clinical cases of Candida auris in more than half of U.S. states this year, though the total number of infections from the deadly fungus is down from this time in 2025. The agency has recorded 3,302…