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Demand for chief patient experience officers is spiking as hospitals aim to ace patient satisfaction scores under value-based purchasing, which will go into effect in October, according to a Crain' New York Business report.

The following is reprinted with permission from HFA Partners.Hospitals may not have as much control as they would like over the U.S. Supreme Court, reimbursement changes or the capital markets, but here are eight simple, yet effective, steps for enhancing…

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