As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new HCAHPS survey nationally.…
The Latest
The Justice Department has agreed to narrow a subpoena issued to Pittsburgh-based UPMC, saying it will now seek only anonymized patient medical records after patients raised privacy concerns in court. The subpoena is part of a broader federal investigation into…
Health-related social needs, such as lack of access to food and transportation, are associated with higher utilization of emergency departments, according to research published Dec. 15 in JAMA. Researchers from Minneapolis-based Allina Health, a 12-hospital system, analyzed more than 160,000…
Pittsburgh-based UPMC is set to complete construction on its $1.3 billion Daniel G. and Carole L. Kamin Tower in October 2026. Patients will be moved into the space on Jan. 24, 2027, a UPMC spokesperson said in a statement shared…
Jacksonville, Fla.-based Brooks Rehabilitation will begin implementing a $68 million expansion plan in 2026. The plan includes three projects: a $47 million expansion of the Brooks Rehabilitation Hospital-Bartram Campus; a $16 million expansion of Helen’s House, a temporary lodging facility…
Stefanie Dendy was promoted to CEO of Yazoo City, Miss.-based Baptist Memorial Hospital-Yazoo, according to a Dec. 17 LinkedIn post. The hospital is part of Memphis, Tenn.-based Baptist Memorial Health Care. Prior to her new role, Ms. Dendy served as…
In this episode, Alex Lebrun breaks down the shift from soft ROI to precise, measurable financial impact as health systems scale AI beyond pilots. He explains why coding and revenue cycle use cases are leading the way, how end to…
This episode recorded live at Becker’s 31st Annual The Business and Operations of ASCs features Dr. Michael Redler, Orthopaedic Surgeon, Connecticut Orthopaedics. Dr. Redler discusses trends driving ASC growth, the role of advanced technology and AI in improving patient care…
In this episode, Byron Glasgow, MBA, Vice President of Finance at Temple University Health System, discusses rising healthcare costs, value based care challenges, and the role of AI in easing administrative burdens. He also shares how Temple Health is pursuing mission…
This episode recorded live at Becker’s 31st Annual The Business and Operations of ASCs features Dr. Michael Redler, Orthopaedic Surgeon, Connecticut Orthopaedics. Dr. Redler discusses trends driving ASC growth, the role of advanced technology and AI in improving patient care…